1. Introduction
Welcome to IELTS Lab. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform — whether through our website, mobile experience, or any related services.
By accessing or using IELTS Lab, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform.
2. What Data We Collect
We may collect the following categories of personal information:
- Identity & Contact Information: Your name, email address, and account credentials when you register.
- Submissions: Essays, writing samples, speaking recordings, and other practice materials you upload or submit for feedback.
- Payment Information: Billing details processed through our third-party payment provider. We do not store full card numbers on our servers.
- Usage Data: Information about how you interact with the platform — pages visited, features used, session duration, and device/browser type.
- Communication Data: Messages exchanged with tutors or our support team within the platform.
3. How We Use Your Data
We use the data we collect for the following purposes:
- To provide AI-powered feedback and connect you with certified IELTS tutors.
- To personalise your learning experience and track your progress over time.
- To process payments and manage your subscription.
- To send you progress updates, platform announcements, and (with your consent) marketing communications.
- To improve our platform, train and refine our AI models, and develop new features.
- To comply with legal obligations and enforce our Terms & Conditions.
4. AI Processing Disclosure
IELTS Lab uses artificial intelligence systems to analyse your submissions — including written essays and speaking recordings — and generate feedback aligned with the official IELTS assessment criteria.
By submitting content on our platform, you acknowledge and consent to your submissions being processed by these AI systems. Submissions may also be reviewed by human tutors as part of the feedback process. We take steps to anonymise data used to improve our AI models wherever possible.
5. Third-Party Sharing
We do not sell your personal data. We may share your information with trusted third parties only in the following circumstances:
- Payment Processors: To handle billing and subscription management securely.
- AI Service Providers: To power the feedback engine that analyses your submissions.
- Analytics Providers: To help us understand how the platform is used and identify areas for improvement.
- Legal Requirements: If required by law, court order, or to protect the rights and safety of IELTS Lab and its users.
All third-party providers are contractually required to handle your data securely and in accordance with applicable privacy laws.
6. Cookie Policy
We use cookies and similar tracking technologies to operate and improve IELTS Lab. These include:
- Essential Cookies: Required for the platform to function (e.g. session authentication).
- Analytics Cookies: Help us understand user behaviour and improve the experience.
- Preference Cookies: Remember your settings and language preferences.
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymise your data within 90 days, unless we are required to retain it longer for legal or financial compliance purposes.
Submission data used to improve our AI models may be retained in anonymised form indefinitely.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal data ("right to be forgotten").
- Opt-Out of Marketing: Unsubscribe from marketing emails at any time via the link in any email or by contacting us directly.
- Data Portability: Request your data in a machine-readable format.
- Objection: Object to certain types of data processing, including profiling.
To exercise any of these rights, contact us at ielts.lab26@gmail.com. We will respond within 30 days.
9. International Data Notice
IELTS Lab operates across multiple countries, with teams and infrastructure in the United Kingdom, Morocco, and Vietnam. By using our platform, your data may be transferred to and processed in any of these locations.
We take appropriate safeguards to ensure your data is protected during international transfers, in accordance with applicable data protection regulations including the UK GDPR.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please reach out:
Email: ielts.lab26@gmail.com
We take all privacy enquiries seriously and aim to respond within 5 business days.